Refund policy

 

Refund & Cancellation Policy

We always want you to have the best experience with STICK IT UP.
Here’s everything you need to know about how returns, refunds, and cancellations work 👇

General Refund & Return Policy

Processing Time:
Refunds are usually processed within 7–10 business days once initiated.

Payment Modes:

  • Prepaid Orders: Refunded to the original payment method (bank, UPI, etc.).

  • COD Orders: You’ll need to share your bank details or UPI ID to receive the refund.

Return Refusals:
We may decline a return if the product appears used, worn, damaged, or tampered — unless the damage occurred during delivery.

Defective Products:
If you’ve received a defective product, please email clear photos and/or an unboxing video to wecare@stickitup.xyz within 72 hours of delivery. Our team will verify and assist with a quick replacement or refund.

For Clothing

Exchange / Return Policy

We want you to love your STICK IT UP clothing!

  • We offer free 7-day returns or exchanges on both prepaid and COD clothing orders.

  • Sale items or discounted products are final sale — no returns or refunds.

  • Shipping charges are non-refundable.

How to Request a Return / Exchange

  1. Email us at wecare@stickitup.xyz with your Order ID, Phone Number, Reason for Return/Exchange, and supporting images/videos if required.

  2. You’ll need to ship the product back to us. Once it passes quality check, your exchange/refund will be processed.

    • We’ll refund up to ₹150 of your shipping cost as store credit (share the courier invoice).

  3. Please allow up to 7 days after we receive your return for processing.

  4. Returned products must be unworn, unwashed, and undamaged. If the product fails QC, your request may be declined.

  5. Refund timeline:

    • Prepaid Orders: Refunded to original payment mode within 2–3 working days after QC.

    • COD Orders: Refunded via your chosen mode within 5–7 working days after QC.

For Stickers, Wall Decors & Other Products

We maintain a <1% defect rate, but if there’s ever an issue, we’ll fix it right away.

For Quality Issues

  • Share clear photos showing the defect.

  • If there are missing items, share an unboxing video — this helps us verify with our warehouse and courier partner.

Once verified, we’ll either reproduce or refund your order within 5 days.
Since these products are freshly made, we don’t accept returns for reasons like change of mind or wrong selection.

Note: We cover shipping costs if a return is required due to our error.

Return Charges & Refunds

  • Refund Fee (Post-RTO): ₹100 will be deducted only if you request a refund after an order returns to us (RTO).

  • Shipping Charges: Non-refundable for all orders.

  • Refund Method: Refunds are issued as store credit (Gift Card) sent to your registered email.

Order Cancellations

  • Orders can be cancelled only before dispatch.

  • Once shipped, cancellations aren’t possible.

  • If you refuse delivery, we’ll process your refund once the package returns to us (₹100 RTO fee applies).

RTO (Return to Origin)

If your order was undeliverable and returned:

  • Update your address, and we’ll reship it.

  • Common reasons: incorrect address, unreachable number, or delivery refusals.

Delivery & Processing Time

  • Orders are processed within 24–48 hours of placement.

  • Once shipped, you’ll get tracking details via email and WhatsApp.

  • Delivery time is 2–7 days, depending on your location.

For any delay or tracking issue, contact wecare@stickitup.xyz.

Missing Items or Quality Issues

If something’s missing or damaged:

  • Contact us within 72 hours of delivery.

  • Provide photos/unboxing videos for verification.

  • If verified, we’ll reship the missing items or issue store credit.

Without proof, we won’t be able to proceed — courier investigations require visual evidence.

100% Satisfaction Guarantee

If there’s ever a quality issue, we’ll replace defective units free of charge — no questions asked.

Order Marked Delivered but Not Received

If your order shows Delivered but hasn’t reached you:

  • Contact us within 24 hours of the status update.

  • We’ll verify with the courier and either reship or refund based on their response.

Requests beyond 24 hours can’t be accepted (courier rules).

Non-Returnable Items

  • Products bought during Sale Events / Flash Sales.

  • Customized or made-to-order products.

  • Items failing QC or showing signs of use.

TL;DR — The Key Takeaways

  • Contact us within 72 hours for any issue.

  • Refunds take 7–10 business days.

  • Sale items = Final Sale (no refunds).

  • Refunds for COD = via bank/UPI.

  • Returns are free for clothing only.

  • We always replace genuine defects.

For any concerns, reach us at
📩 wecare@stickitup.xyz
💬 WhatsApp: +91 7506232907